Frequently Asked Questions (FAQ)

Where is Taz Premium Tea produced?

Our tea is sourced from our own tea estates and carefully packed to ensure premium quality and freshness.

Do you deliver across Bangladesh?

Yes. We deliver nationwide through trusted courier partners.

How long does delivery take?

Delivery times vary by location. Most orders are delivered within a few business days after dispatch.

How can I track my order?

Tracking information will be shared when available after your order has been dispatched.

Can I return my order?

No. As our products are food items, we do not accept returns after delivery.

Can I get a refund?

No refunds are provided for delivered orders except where required by applicable law.

What if an item is missing?

Please contact us within 24 hours of receiving your order, along with your order number and clear photographs of the parcel and shipping label.

Are your teas fresh?

Yes. Every order is carefully packed to preserve freshness, aroma, and flavour.

Are your products authentic?

Yes. We are committed to supplying only genuine Taz Premium Tea products.

How can I contact customer support?

You can reach our customer support team through the contact details provided on our website. We are happy to assist with any questions regarding your order or our products.