Return & Refund Policy

At Taz Premium Tea, every order is carefully packed and inspected before dispatch to ensure it reaches you in excellent condition.

Returns

As our products are food items, we do not accept returns once an order has been dispatched or delivered. This policy helps us maintain the highest standards of hygiene, food safety, and product quality.

Refunds

No refunds will be issued for delivered orders except where required by applicable law.

Missing Item Claims

If any product is missing from your order, you must notify us within 24 hours of receiving the parcel.

To submit a claim, please provide:

• Order number

• Clear photos of the parcel

• Photos of the shipping label

• Details of the missing item(s)

Claims made after 24 hours of delivery may not be accepted.

Damaged Parcels

If your package appears damaged or tampered with during delivery, please take photographs before opening it and contact us immediately.

Claim Verification

We reserve the right to request additional information or evidence before approving any claim.

Contact

For assistance regarding your order, please contact our customer support with your order details.

Important

• No Returns Accepted

• No Refunds Accepted

• Missing Item Claims Only

• Claims Must Be Made Within 24 Hours

• Supporting Evidence Is Required